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Terms & Conditions

This document is an electronic record in terms of the Information Technology Act, 2000 (“IT Act”) and the rules thereunder as applicable and the provisions pertaining to electronic records in various statutes as amended by the IT Act. This electronic record is generated by a computer system and does not require any physical or digital signatures.

Your use of the website of SPHIRO TECHNOLOGIES PVT.LTD. (“Carxpert”), that is ‘https://www.getcarxpert.com’ or Carxpert’s mobile and desktop applications, or telephonic services, and extensions (hereinafter collectively referred to as “Website”) and any of the CarXpert Services (defined below), features, content or applications offered through the Website (hereinafter collectively referred to as “Services”) are governed by the following terms and conditions (“Terms”).

This document describes policy of SPHIRO TECHNOLOGIES PVT.LTD. (Hereafter referred to as “Carxpert “) regarding information received by CarXpert during your visits [Usage of] to our website/App/Call Center. The amount and type of information received depends on how one uses the site or app. CarXpert is a website/app which is the property of SPHIRO TECHNOLOGIES PVT.LTD. a company registered under the Companies Act, 2013, having its registered office at Regd.Office at 1/84,1st Floor,Sadar Bazar, Delhi Cantt.110010.

Your use of the Website/ Mobile Application/ Call Center/ Partners implies that you agree with the Usage Terms in their entirety. You agree, acknowledge and recognize that the contract of Service is Made in India, is governed exclusively by laws of India and is subject to the exclusive jurisdiction of the courts in Delhi to the exclusion of all other courts.

What is Carxpert?

Carxpert provides services for Customers to search and send enquiries to Car Workshops and display a collection of online resources, including auto news, ads, quiz and updates (hereinafter referred to as the “Carxpert Service”) subject to the Terms.

Customer shall mean any natural or legal person who has through their access and use of the Website, accepted these Terms of Use and the Privacy Policy, and is a visitor on getCarxpert website [user of website/app/call center] who is a registered member and has filled up the form on the Website, is not a workshop or not a partner of workshop or not an associate of workshop or who has no objection contacting any car workshop for his car servicing.



‘Workshop’ / ‘Car Workshop’ / ‘Car Service Workshop’

A workshop, motor vehicle service workshop which deals with motor vehicle servicing, repairing and/or provides motor vehicle servicing related facility.

‘Franchisee’, ‘Distributor’

A representative who represents CarXpert cities all across India. A representative has Distributor agreement with CarXpert to operate his office using brand and help CarXpert customers all across India

Carxpert Objective – Comfort and Choice

Providing Customers with a platform to help customer members to send enquiry to registered motor vehicle service workshops. CarXpert is using technology available for WEB and Mobile SMS to allow them to send enquiries and get response from motor vehicle workshops. CarXpert is working on “CUSTOMER’S CHOICE” to allow customer to freely choose motor vehicle service workshops they want to get motor vehicle service done (with no obligation from any particular workshop or its associate or Carxpert)

Value Added Products and Services (VAPS) are provided by CarXpert for the benefit of Customers by associating with other companies. These are products supplied by CarXpert on an “as it is” basis, as per suppliers/manufacturer’s terms and conditions, and CarXpert acts as a “reseller” or “workshop” of those at products or services.

Lead means “enquiry” generated through online/ offline promotion. It is categorised as a “Qualified Lead “if the name of the customer and its contact information is correct. “Lead “and “leads generation” does not mean customer will use your services, in other words, a “lead” can be considered as “conversion”, but it may not necessarily result in a Customer actually visiting a workshop. “Leads” in all agreements with workshops/associates/partners under “lead generation program” or “revenue share program” are “qualified” leads.

NOTE: All terms and conditions are applicable to “Every page” on this domain https://www.getcarxpert.com  even if it is not mentioned on the page, all visitors must consider this as assumption.




How It Works

Carxpert asks a Customer to opt for any particular workshop from the “Registered Motor Vehicle Workshop Member” or allow CarXpert to suggest car workshops for Customers to contact. CarXpert team is trying to list down all motor vehicle service workshops, but it is not necessary that all   may be shown in the list before they decide to become “Registered Motor Vehicle Workshop Member”. Customer may recommend car workshop and CarXpert would try to make them as “Registered Motor Vehicle Workshop Member” as per the CarXpert Terms and Conditions.



Carxpert is using “Standard” technology (Web and Mobile SMS) available to meet the objective. CarXpert is associated with companies for Web Hosting, Domain, and Mobile SMS Server. The Promoter and Promoter Affiliates of CarXpert the Company are not liable for any problems or technical malfunction of any telephone network or lines, computer online systems, servers or providers, computer equipment, software, technical problems or traffic congestion on the Internet / Mobile network or at any website, or any combination thereof, including any injury or damage to participants or any other person’s computer related to or resulting from sending booking enquiry or participation in or downloading any materials from the Website. To secure web forms, CarXpert technical team use secure code and caches to prevent hacking or mis-use of web form and update code from time-to-time. In case of receipt of any unwanted mail from CarXpert domain should be informed with a URL of the page to help us preventing mis-use of forms.


It is the Customers responsibility to ensure that their vehicles are properly insured at the time they contact Carxpert. CarXpert shall in no manner be responsible for any deficiency in service that the workshop may provide, and no indemnification of any loss shall be given by Carxpert.



Carxpert may recommend some facility to their customers using automatic selection by the program. Presently it program/software which “recommends” based on two criteria 1. “Location “and 2.”Member”. Location is “city” and Member is a “workshops/auto repair shop” which is registered with the website. The CarXpert team is also recommending Customers who call offline on the CarXpert Helpline. The reason for including “Members” in the recommendation is to allow “verified” workshops to get enquiries rather than “unverified “. Members are updated regularly with their contact details and a part of verified directories on the website. With times, CarXpert will have ratings and feedback from “real” customers, the website will update “software/program” to recommend customer based on “rating” and “location” and “members “. Since Online services are “free” to send enquiries, so Customer needs to decide based on his/her requirements for car servicing or other repairs.

Privacy Policy

Carxpert keeps Customer data private on a secure database and allows Car motor vehicle Workshops to display information which resides on the Website CarXpert web server. A Workshop can edit information using the Website CarXpert functionality.

Customer’s emails and registration information are not sold or provided to anybody and are kept confidential.

Customer can search for Workshops and send them booking enquiries for confirmation. CarXpert plays an important role of an interface between Customer and car workshops and keeps a record of communications / details exchange between them for monitoring purpose.


The Website CarXpert will show Customers randomly selected Workshops from the database. All selected Workshops will receive email or SMS to contact the Customer.

It is entirely the Customers discretion to opt for a particular Workshop for servicing his/her vehicle. CarXpert is making efforts to make system transparent to allow Car motor vehicle Workshops to contact Customers directly.

Carxpert is also making efforts to contact Car Workshops and, CarXpert is not responsible for payment issues or any other motor vehicle maintenance issues.

It is the Car Motor Vehicle Workshops obligation to ensure quality of service at its workshop, and CarXpert is in no manner responsible for any deficiency in service. CarXpert only acts a platform that enable Customers to contact Workshops and no more.

For clarity, all vehicle maintenance and repair services (“Vehicle Services”) are provided by the Car Workshops, not Carxpert. Accordingly, Vehicle Services are not deemed to be within the scope of the Services offered and provided by Carxpert, and CarXpert has no obligation or liability regarding Vehicle Services.

As a result of its limited role as an intermediary between the Customer and the Car Workshops, CarXpert has no control over the quality, timeliness, price, guarantees, risks or damages related to the Vehicle Services provided by the Car Workshops. Therefore, the Customer agrees, in connection with any use of the Services resulting in the purchase and performance of Vehicle Services: (a) to release CarXpert from any and all claims, demands, damages and liabilities, of any type and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such Vehicle Services (including any disputes arising therefrom); and (b) to attempt to settle any dispute directly with the applicable Vehicle Service provider. However, CarXpert may in its discretion, choose to help the Customer settle a dispute with the Vehicle Service provider.

If a Customer does not receive a response from any Car Workshop within a reasonable time period, the Customer may request for another booking request using the www.getcarxpert.com or [email protected]

Carxpert does not assure the timely appearance of a Customer at a Workshops workshop at the suggested time. This is a matter to be dealt with between the Workshop and the Customer directly.

A Customer must be a member before sending booking enquiry to Car Workshop. CarXpert bears no responsibility if customers do not get a confirmation email/call/message from the Workshop. A Customer cannot claim from CarXpert for booking confirmation. CarXpert is providing platform to visitors and Car motor vehicle Workshops to exchange enquiries for motor vehicle services booking. Any third party associated with CarXpert is not liable for any problems or technical malfunction of any telephone network or lines, computer online systems, servers or providers, computer equipment, software, technical problems or traffic congestion on the Internet or at any website, or any combination thereof, including any injury or damage to participants or any other person’s computer related to or resulting from sending booking enquiry or participation in or downloading any materials from the Website.

Carxpert is not liable for incorrect information provided by the Workshop or collected from different sources. Visitors can contact www.getCarxpert for change of information or suggestions.










Carxpert provides data for Customers to search and send enquiries to Car vehicle service Workshops and display a collection of online resources, including auto news, ads, quiz & updates (referred to hereafter as the “the Service”) subject to the following terms and conditions (“Terms”). By using the Service in any way, you are agreeing to comply with these Terms of Use. In addition, when using particular CarXpert Services, you agree to abide by any applicable posted guidelines for all CarXpert Services, which may change from time to time.

For the purpose of these Terms, wherever the context so require “you” shall mean any natural or legal person who has through their access and use of the Website, accepted these Terms and the Privacy Policy.

Should you object to any term or condition of these Terms, any guidelines, or any subsequent modifications there to or become dissatisfied with CarXpert in any way, your only recourse is to immediately discontinue use of Carxpert. You are, however, encouraged to inform/complain to our customer care team who will do their best to address your concern/s.


We reserve the right, at our sole discretion, to change, modify or otherwise alter these terms and conditions at any time. Such modifications shall become effective immediately upon the posting thereof. You must review this agreement on a regular basis to keep yourself apprised of any changes. You can find the most recent version of these Terms at: www.getcarxpert.com


The content at the Website getCarxpert collects information provided and created by motor vehicle workshops / advertisers, content partners, software developers, publishers, marketing agents, employees, users, resellers and other third parties. While every attempt has been made to ascertain the authenticity of the content of the Website, CarXpert has no control over the accuracy of such information on our pages, and material on the Website www.getcarxpert.com The Website may include technical inaccuracies or typographical errors, and we make no guarantees, nor can we be responsible for any such information, including its authenticity, currency, content, quality, copyright compliance or legality, or any resulting loss or damage.

All of the data on motor vehicle services, insurance, problems and promotions including but not limited to, the prices and the availability of any product or service or any feature thereof, is subject to change without notice by the party providing the Product or Promotion. You should use discretion while browsing the Internet.

Carxpert reserves the right, in its sole discretion and without any obligation, to make improvements to, or correct any error or omissions in, any portion of the websites. Where appropriate, we will endeavour to update information listed on the Web site on a timely basis, but shall not be liable for any inaccuracies.

All rights, title and interest including trademarks and copyrights in respect of the domain name and site content hosted on the Website are reserved with Carxpert. Users are permitted to read, print or download text, data and/or graphics from the site for their personal use only. Unauthorized access, reproduction, redistribution, transmission and/or dealing with any information contained in this site in any other manner, either in whole or in part, are strictly prohibited, failing which strict legal action will be initiated against such users.

You understand that all postings, motor vehicle workshop data, messages, text, files, images, photos, video, sounds, or other materials (“Content”) posted on, transmitted through, or linked from the Services, are the sole responsibility of the person from whom such Content originated. More specifically, you are entirely responsible for all Content that you post, email or otherwise make available via the Services. You understand that CarXpert does not entirely control, and is not responsible for Content made available through the Services, and that by using the Services, you may be exposed to Content that is offensive, indecent, inaccurate, misleading, or otherwise objectionable. Furthermore, the CarXpert site and Content available through the Services may contain links to other websites, which are completely independent of Carxpert. CarXpert makes no representation or warranty as to the accuracy, completeness or authenticity of the information contained in any such site.

Carxpert makes NO representation on behalf of that any Manufacturer / car bands or any of other and its associate in any manner until clearly specified by kind of association or agreement with associates directly or indirectly on the directory/web pages.

Your linking to any other website is at your own risk. You agree that you must evaluate, and bear all risks associated with, the use of any Content, that you may not rely on said Content, and that under no circumstances will CarXpert be liable in any way for any Content or for any loss or damage of any kind incurred as a result of the use of any Content posted, emailed or otherwise made available via the Service. You acknowledge that CarXpert does not always pre-screen or approve Content (unless specified), but that CarXpert shall have the right (but not the obligation) in its sole discretion to refuse, delete or move any Content that is available via the Service, for violating the letter or spirit of the Terms or for any other reason.

Copyright Logos/Material

Carxpert has an agreement with “Service Provider” (authorized service station, workshops, outlets, workshops, etc.) (Hereinafter collectively referred to as “Service Provider”) and promotes their business by displaying their logos/their service logos and other copyrighted material. Copyrighted logos and pictures are displayed by CarXpert by taking permission from “Service Provider” with agreement of promoting their business. CarXpert has no direct association or agreement with manufacturer.


The CarXpert site and Content available through the Service may contain features and functionalities that may link you or provide you with access to third party content which is completely independent of Carxpert, including web sites, directories, servers, networks, systems, information and databases, applications, software, programs, products or services, and the Internet as a whole.

Your interactions with organizations and/or individuals found on or through the Service, including payment and delivery of goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such organizations and/or individuals.

You should make whatever investigation you feel necessary or appropriate before proceeding with any online or offline communication/transaction with any of these third parties.

You agree that CarXpert shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings. If there is a dispute between participants on this site, or between users and any third party, you understand and agree that CarXpert is under no obligation to become involved. In the event that you have a dispute with one or more other users, you hereby release Carxpert, its officers, employees, agents and successors in rights from claims, demands and damages (actual and consequential) of every kind or nature, known or unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way related to such disputes and / or our service.

4.1. Customer Disputes with workshops/outlets/shops

Carxpert registers Car Workshops motor vehicle workshops and promotes them. Workshops (“motor vehicle workshop”, “motor vehicle outlet”) which are providing services to Customers (routed through the CarXpert website or local call center) shall be considered as THIRD PARTY SERVICES. All Workshops in the directory are “easy to search” based on city, area. CarXpert deals with “workshops” and offer their services to Customers as mediator as “concept”. It is not necessarily that all are best in services. CarXpert will also display Customers reviews and suggest service centre based on available data. In absence of reviews of new service center, it shall be the Customers responsibility to talk to work manager directly and get information at their website page available. CarXpert does not take any responsibility for maintenance issues and quality of services but may help customer to resolve issue if possible with mutual agreements between Customers and Workshops. We hope to build a transparent system online with times to allow all Customers (visiting CarXpert website) to give fair feedback and reviews. CUSTOMER CAN NOT CLAIM for any dispute with CarXpert for motor vehicle servicing issues and other workshop disputes. CarXpert has a policy to remove the Workshop’s Business name from the “recommendation” list when found Customer dissatisfied based on “Carxpert criteria of removal or/and Workshop Termination Policy” from the list. CarXpert criteria of removal from the list is of un-happy customers or/and NON – RESPONSIVE to customer issues.

By using the Services, the Customers hereby agree and acknowledge the limited role of CarXpert as an intermediary between the Customers and the Car Workshops, and hereby absolve CarXpert of any liability that may arise as a result of their use of the Third Party Services.

4.2 ALL DISPUTES: All legal disputes with customers, workshops, associates and any third party or any service related shall be in jurisdiction of Gurgaon, Haryana. All disputes shall be intimated at our address ([email protected]) or sent at registered office address. All disputes are to be resolved by arbitration under the Arbitration & Conciliation Act, 1996 (as amended from time to time.)


If you believe that your work has been copied in a way that constitutes copyright infringement, or your intellectual property rights have been otherwise violated, please notify us at ([email protected])



Carxpert has established a Privacy Policy to explain to users how their information is collected and used, which is located at the following web address: www.getcarxpert.com

Your use of the CarXpert Website or the Services signifies acknowledgement of an agreement to our Privacy Policy. You further acknowledge and agree that CarXpert may, in its sole discretion, preserve or disclose your Content, as well as your information, such as email addresses, IP addresses, timestamps, and other user information, if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: comply with legal process; enforce these Terms; respond to claims that any Content violates the rights of third-parties; respond to claims that contact information (e.g. phone number, street address) of a third-party has been posted or transmitted without their consent or as a form of harassment; protect the rights, property, or personal safety of Carxpert, its users or the general public.

6.1 Google Advertising Cookie and Privacy Policies

We use third-party advertising companies to serve ads when you visit our website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by these companies, kindly get back to us.

6.2 Communication Mediums

You agree to receive promotional, transactional and commercial communications from CarXpert through email, SMS and voice. Further, when You use the Website Platform or send emails or other data, information or communication to us, You agree and understand that You are communicating with us through electronic records and You consent to receive communications via electronic records from us periodically and as and when required. We may communicate with you by email, SMS, Call or by such other mode of communication, electronic or otherwise.


You agree not to post, email, or otherwise make available Content:

  1. That is unlawful, harmful, threatening, abusive, harassing, defamatory, libellous, invasive of another’s privacy, or is harmful to minors in any way.
    That is pornographic in nature.
    3. That harasses, degrades, intimidates or is hateful toward an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age, or disability.
    4. That impersonates any person or entity, including, but not limited to, a CarXpert employee, or falsely states or otherwise misrepresents your affiliation with a person or entity (this provision does not apply to messages that are lawful non-deceptive parodies of public figures.).
    5. That includes personal or identifying information about another person without that person’s explicit consent.
    6. That is false, deceptive, misleading, deceitful, misinformative, or constitutes “bait and switch”.
    7. That infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party, or content that you do not have a right to make available under any law or under contractual or fiduciary relationships.
    8. That constitutes or contains “affiliate marketing,” “link referral code,” “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or unsolicited commercial advertisement.
    9. That constitutes or contains any form of advertising or solicitation if: posted in areas of the CarXpert sites which are not designated for such purposes; or emailed to CarXpert users who have not indicated in writing that it is ok to contact them about other services, products or commercial interests.
    10. That includes links to commercial services or web sites, except as allowed in “services”.
    11. That advertises any illegal service or the sale of any items the sale of which is prohibited or restricted by any applicable law, including without limitation items the sale of which is prohibited or regulated by Indian law.
    12. That contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment.
    13. That disrupts the normal flow of dialogue with an excessive number of messages (flooding attack) to the Service, or that otherwise negatively affects other users’ ability to use the Service. or
    14. That employs misleading email addresses, or forged headers or otherwise manipulated identifiers in order to disguise the origin of Content transmitted through the Service.
    15. Additionally, you agree not to:
    1. Contact anyone who has asked not to be contacted.
    2. “Stalk” or otherwise harass anyone.
    3. Collect personal data about other users for commercial or unlawful purposes;
    4. Use automated means, including spiders, robots, crawlers, data mining tools, or the like to download data from the Service – unless expressly permitted by Carxpert.
    5. Post non-local or otherwise irrelevant Content, repeatedly post the same or similar Content or otherwise impose an unreasonable or disproportionately large load on our infrastructure.
    6. Attempt to gain unauthorized access to Carxpert’s computer systems or engage in any activity that disrupts, diminishes the quality of, interferes with the performance of, or impairs the functionality of, the Service or the CarXpert website. Or
    7. Use any form of automated device or computer program that enables the submission of postings on CarXpert without each posting being manually entered by the author thereof (an “automated posting device”), including without limitation, the use of any such automated posting device to submit postings in bulk, or for automatic submission of postings at regular intervals.


You understand and agree that sending unsolicited email advertisements to CarXpert email addresses or through CarXpert computer systems, which is expressly prohibited by these Terms, will use or cause to be used CarXpert servers. Any unauthorized use of CarXpert computer systems is a violation of these Terms and certain federal and state laws. Such violations may subject the sender and his or her agents to civil and criminal penalties.


You acknowledge that CarXpert may establish limits concerning use of the Service, including the maximum number of days that Content will be retained by the Service, the maximum number and size of postings, email messages, or other Content that may be transmitted or stored by the Service, and the frequency with which you may access the Service. You agree that CarXpert has no responsibility or liability for the deletion or failure to store any Content maintained or transmitted by the Service. You acknowledge that CarXpert reserves the right at any time to modify or discontinue the Service (or any part thereof) with or without notice, and that CarXpert shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Service.


Carxpert grants you a limited, revocable, non-exclusive license to access the Service for your own personal use. This license does not include any collection, aggregation, copying, duplication, display or derivative use of the Service nor any use of data mining, robots, spiders, or similar data gathering and extraction tools for any purpose unless expressly permitted by Carxpert. A limited exception is provided to general purpose internet search engines and non-commercial public archives that use such tools to gather information for the sole purpose of displaying hyperlinks to the Service, provided they each do so from a stable IP address or range of IP addresses using an easily identifiable agent and comply with our robots.txt file. “General purpose internet search engine” does not include a website or search engine or other service that specializes in classified listings or in any subset of classifieds listings such as jobs, housing, for sale, services, or personals, or which is in the business of providing classified ad listing services.
Carxpert permits you to display on your website, or create a hyperlink on your website to, individual postings on the Service so long as such use is for non-commercial and/or news reporting purposes only (e.g., for use in personal web blogs or personal online media).

    You agree that Carxpert, in its sole discretion, has the right (but not the obligation) to delete or deactivate your account, block your email or IP address, or otherwise terminate your access to or use of the Service (or any part thereof), immediately and without notice, and remove and discard any Content within the Service, for any reason, including, without limitation, if CarXpert believes that you have acted inconsistently with the letter or spirit of the Terms. Further, you agree that CarXpert shall not be liable to you or any third-party for any termination of your access to the Service. Further, you agree not to attempt to use the Service after said termination. Sections 2, 4, 6 and 10-16 shall survive termination of these Terms.


Cancellation Policy:

Booking can’t be cancelled once the service or repair is started. Although in extreme case a cancellation fee would be charged from customer if any repair work has been started on the car. Refunds for cancelled booking would be made within 48 hours.
Please read clause 32 (below) for termination period for customer, workshop, and other companies.


The Service is protected to the maximum extent permitted by copyright laws and international treaties. Content displayed on or through the Service is protected by copyright as a collective work and/or compilation, pursuant to copyrights laws, and international conventions. Any reproduction, modification, creation of derivative works from or redistribution of the site or the collective work, and/or copying or reproducing the sites or any portion thereof to any other server or location for further reproduction or redistribution is prohibited without the express written consent of Carxpert. You further agree not to reproduce, duplicate or copy Content from the Service without the express written consent of Carxpert, and agree to abide by any and all copyright notices displayed on the Service. You may not decompile or disassemble, reverse engineer or otherwise attempt to discover any source code contained in the Service. Without limiting the foregoing, you agree not to reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes, any aspect of the Service.

Although CarXpert does not claim ownership of content that its users post, by posting Content to any public area of the Service, you automatically grant, and you represent and warrant that you have the right to grant, to CarXpert an irrevocable, perpetual, non-exclusive, fully paid, worldwide license to use, copy, perform, display, and distribute said Content and to prepare derivative works of, or incorporate into other works, said Content, and to grant and authorize sublicenses (through multiple tiers) of the foregoing. Furthermore, by posting Content to any public area of the Service, you automatically grant CarXpert all rights necessary to prohibit any subsequent aggregation, display, copying, duplication, reproduction, or exploitation of the Content on the Service by any party for any purpose.


You agree that use of the CarXpert site and the service is entirely at your own risk. The CarXpert site and the service are provided on an “as is” or “as available” basis, without any warranties of any kind. All express and implied warranties, including, without limitation, the warranties of merchantability, fitness for a particular purpose, and non-infringement of proprietary rights are expressly disclaimed to the fullest extent permitted by law. To the fullest extent permitted by law, CarXpert disclaims any warranties for the security, reliability, timeliness, accuracy, and performance of the CarXpert site and the service. To the fullest extent permitted by law, CarXpert disclaims any warranties for other services or goods received through or advertised on the CarXpert site or the sites or service, or accessed through any links on the CarXpert site. To the fullest extent permitted by law, CarXpert disclaims any warranties for viruses or other harmful components in connection with the CarXpert site or the service. Some jurisdictions do not allow the disclaimer of implied warranties. In such jurisdictions, some of the foregoing disclaimers may not apply to you insofar as they relate to implied warranties.


Under no circumstances shall CarXpert be liable for direct, indirect, incidental, special, consequential or exemplary damages (even if CarXpert has been advised of the possibility of such damages), resulting from any aspect of your use of the CarXpert site or the service, whether the damages arise from use or misuse of the CarXpert site or the service, from inability to use the CarXpert site or the service, or the interruption, suspension, modification, alteration, or termination of the CarXpert site or the service. Such limitation shall also apply with respect to damages incurred by reason of other services or products received through or advertised in connection with the CarXpert site or the service or any links on the CarXpert site, as well as by reason of any information or advice received through or advertised in connection with the CarXpert site or the service or any links on the CarXpert site. These limitations shall apply to the fullest extent permitted by law. In some jurisdictions, limitations of liability are not permitted. In such jurisdictions, some of the foregoing limitation may not apply to you.


You agree to indemnify and hold the Company, its officers, subsidiaries, affiliates, successors, assigns, directors, officers, agents, service providers, suppliers and employees, harmless from any claim or demand, including reasonable attorney fees and court costs, made by any third party due to or arising out of Content you submit, post or make available through the Service, your use of the Service, your violation of the Terms, your breach of any of the representations and warranties herein, or your violation of any rights of another.


The Terms constitute the entire agreement between you and CarXpert and govern your use of the Service, superseding any prior agreements between you and Carxpert. The Terms and the relationship between you and CarXpert shall be governed by the Indian laws without regard to its conflict of law provisions. You and CarXpert agree to submit to the personal and exclusive jurisdiction of the courts located within India. The failure of CarXpert to exercise or enforce any right or provision of the Terms shall not constitute a waiver of such right or provision. If any provision of the Terms is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavour to give effect to the parties’ intentions as reflected in the provision, and the other provisions of the Terms remain in full force and effect. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Service or the Terms must be filed within one (1) year after such claim or cause of action arose or be forever barred.
The Promoter and Promoter Affiliates are not liable for any problems or technical malfunction of any telephone network or lines, computer online systems, servers or providers, computer equipment, software, technical problems or traffic congestion on the Internet or at any website, or any combination thereof, including any injury or damage to participants or any other person’s computer related to or resulting from participation in or downloading any materials in this promotion. This does not apply to liability for fraud, gross negligence or for death or personal injury caused by the Promoter’s or Promoter’s Affiliates negligence or any other liability which cannot be excluded by law.

Carxpert concept is to give choices to customers and customer is not bound to go to any particular outlets/company.

  1. Terms and conditions for Motor Vehicle Helpline- On-Road Assistance
  2. CarXpert associated with Car On-Road Emergency Service Companies and do not provide this service itself.
    2. This service is provided as per terms and conditions stated by Car Emergency Breakdown Company.
    3. All disputes arising from this “value added services” should be dealt directly with associated companies.
    4. Services available within border areas of Delhi & NCR.
    5. Services will be provided only when the vehicle develops fault while on the road. CarXpert does not guarantee any reach time for service provided.
    6. It’s mandatory for the customer making helpline call to produce either the card or the sticker to avail the required services.
    7. If the vehicle is repairable on road, free towing/dropping service will not be provided.
    8. Wheel tube repair services will be provided for flat tyre at actual cost.
    9. Claims/Refunds if any will not be exceed the residual value (on per day pro rata pro rata basis of Card validity period) of the card fees paid by the Cardholder as on the date of the claim.
    10. It will be considered that all the terms & conditions are accepted by the cardholder once the services are utilized by him even if the card subscription form does not reach this office duly filled in and signed by the Cardholder concerned.
    11. Service of opening of cars with keys locked inside will be given if possible with standard tools available.
    12. Towing of vehicle may not be provided between 8 am to 11 am and 5 pm to 8 pm or any other restriction imposed by the traffic police, and towing shall at no point of time be free. The Customer will have to pay the rate stipulated.
    13. Vehicles older than 15 years at the time of enrolling shall not be accepted for service.
    14. The company will try and ensure to provide service within the stipulated time of 30 minutes but it cannot be held responsible for any delay arising due to conditions not within its control.
    15. The customer or its representative will have no claim against the company or its representative either civil or criminal nature or pursuant to this card in respect of death or injury of the customer or any other person or loss or damage to any other property caused by or due to equipment failure, breakdown or accident or fore on utilization of services during the validity of the card.
    16. Receipts for cost of Petrol/Diesel will not be provided.

Above terms are general for all car breakdown memberships. It varies for different vendors/companies, please check offers detail when you receive car breakdown card membership.

  1. Special Offers Campaign / Hot Deals
    ● 20.1. CarXpert runs campaigns from time to time at all occasions for awareness and promotional purpose.
    ● 20.2. Motor Vehicle owners need to provide information require to be eligible for FREE & Discount offers
    ● 20.3. Free Motor Vehicle Servicing coupons are sent through courier or web based service. These are limited time campaigns.
    ● 20.4. Offers are limited to areas, please call CarXpert helpline to check areas and workshops and company associated with value added services.
    ● 20.5. CarXpert promotes associates companies in the offer. Please check separate terms and conditions of partner companies.
    ● 20.6. Please read terms and conditions before buying offers online. CarXpert cannot guarantee for other services not mentioned in the offer.
    ● 20.7. Once purchase any offer online, CarXpert team dispatch coupons through courier/post or suggest online print.
    ● 20.8. There is no refund if coupons are delivered or emailed. Customer can demand courier tracking number or re-send of email with links of coupons. Refund is given in case of non-receive of offer coupons or other company acceptable conditions.
    ● 20.9. Free paid service offers are at selected workshops. Please check on our website or the app or by calling or asking for a list of workshops offering the same. Free Paid service means “free labour charges”, it does not include any consumable.
    ● 20.10. It is not necessary that all mentioned services in the brochure are available at one workshop, some services are specialized and available at few workshops. Please check availability and workshops before buying offer.
    ● 20.11. CarXpert NEVER sell coupons in the retail market to avoid mis-use of it, those coupons are sent through courier/post or send through online or distributed physically.
    ● 20.12. CarXpert will not take any guarantee to serve customer if they buy any offer from “duplicate”, “pirated” sources. Few agencies duplicate offers and try to sell in the market. Customer must call CarXpert helpdesk before buying any offer.
  2. Do-It-Yourself and Motor Vehicle Care Tips or Articles

The information contained in car care articles, tips, and do-it-yourself guide, is for knowledge and educational purposes only and cannot substitute for the advice of professional car / auto mechanic or authorized car workshop or workshop or service station. Please don’t attempt to service your car if you don’t have proper knowledge and tools, you can be injured and your vehicle could be damaged. Take your car to a workshop or a repair shop.

To make system transparent for customers/ visitors, CarXpert ranks workshops/service centres/repair shops based on formula which is based on two criteria:
1. Customer satisfaction. 2. Aggression/communication/Conversion. The workshop who has more customer satisfaction and aggression to server customer will get higher rank than others. Formula for ranking may change as we get more analysis to provide customer more transparency for “the right workshop” or “service”. There is no guarantee for accuracy of the ranking but CarXpert would help customers to meet the best with transparent system.

Loyal/Privileged Customer Membership program is launched to provide more reliability and helping customers with CarXpert services as “one-stop-shop” concept. Please read all terms and conditions and service offered in the CarXpert brochure.

  1. Bounced Emails / Problem with emails / spam mails.

To receive emails into your email box as non-spam, please send feedback to your Email Service Provider with tag spam and non-spam (as per their rules to tag them)
● Unwanted-wanted mails
Carxpert technical team use secure standard code and caches to prevent hacking or misuse of web form and update code from time-to-time with recent technology. In case of receipt of any unwanted-wanted mail from CarXpert domain, it should be informed with a URL of the page to help us preventing misuse of web forms.

    ● No Refund Policy Cases (Applicable to all services contracts)
  2. EXPIRY Contract.
    2. Non Receive of Application through proper channel (email/post)
    3. Receive of Some Services or Deliverables.
    4. Pressurising staff/employee in a wrong way.
    5. Defame company without prior request to company.

1. No refund for EXPIRY contract.
2. Forcing/pushing company or individual (by wrong way of pressure/force) for refund is considered to be illegal and No refund will be claimed if proven wrong way of pressure on any associate / employee/staff.
3. CarXpert is promotion/marketing company and do not guarantee for any amount of business until specified in the contract.
4. Workshop/Workshop/merchant/outlets can request for refund using proper channel of the company/process and cannot force/push/pressure/coerce anybody for refund.
However, CarXpert does not guarantee any refund, and it merely facilitates

1. Customer memberships includes services provided by Merchant/Workshop/Workshop/Outlet so CarXpert can help customers servicing them, but cannot take guarantee for their quality of services.
2. Customer can ask for refund in case of SERVICES not been offered.
3. Once all memberships coupons/cards/material sent to customer or delivered, customer cannot ask for refund until they have not been serviced by merchant/members/workshop/outlet.

  1. In case of problem with quality of workshop service, CarXpert can mediate dispute but customer cannot claim for any refund or settlement from Carxpert.
    Carxpert is doing regular effort to bring BEST merchant/workshops/outlet on one platform as a concept, but customer members need to check themselves if merchant/workshop/outlet is serving as per commitment. CarXpert ask for feedback and try to resolve dispute (with mutual consent from both parties-customer and workshop), but cannot take guarantee for every service.

1. Exclusive Contract / Corporate Company can request for refund using proper channel of the company/process.
2. Refund will be paid after adjustment of work done by CarXpert team.
3. Refund shall be requested within 3 months’ notice period of Termination of the contract, as stated in the contract.
Minimum 3 months shall be considered for refund.
4. Termination letter shall be written officially and duly signed by the authority of the company.
5. Forcing/pushing company or individual (by wrong way of pressure/force) for refund is considered to be illegal.

NOTE: We update these terms from time-to-time, regularly and all customers/visitors at CarXpert agrees to read it when required and company will not inform separately for any updates of these Terms and Conditions.

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